Cancellation & Refund Policy
Last Updated: August 24th, 2025
We know that planning a trip is exciting and something you look forward to. At SaffarKaro, we work hard to make sure everything goes as planned. However, there are times when unexpected situations force us to make changes. While we rarely cancel trips thanks to our strong ground operations, cancellations may still happen due to reasons beyond our control, such as extreme weather, government regulations or other unforeseen circumstances.
In such cases, the following cancellation policy will apply.
To make your travel experience smooth and hassle-free, we recommend booking your trip at least two months in advance. If you ever need to cancel your booking, please notify us in writing. Cancellation charges will be calculated based on the date we receive your written request.
We have created a cancellation policy that is fair, transparent and convenient for all our customers. The process is as follows:
- If cancellation is made 30 days or more before the date of travel, 25.0% of total booking cost will be charged as cancellation fees.
- If cancellation is made between 15 days to 30 days before the date of travel, 50.0% of total booking cost will be charged as cancellation fees.
- If cancellation is made 0 days to 15 days before the date of travel then 100.0% of total tour cost will be charged as cancellation fees.
- In the event of unforeseen weather conditions, union issues, government restrictions or any other circumstances beyond human control, certain trips or activities may be cancelled. In such cases, alternate feasible options will be provided. However, a cash refund will not be available.
Changes to Booking: Any changes to the original booking, such as changing dates or services, may incur additional fees and are subject to availability.
Cancellation by SaffarKaro: In the rare event that SaffarKaro must cancel a booking, you will receive a full refund or an alternative offer (where possible).
Refund Eligibility
Refunds are available under specific circumstances, subject to the terms outlined in this policy. Refunds may be granted for the following reasons:
Service Cancellations by the Company: If we cancel your booking for any reason not caused by you (e.g., changes in supplier availability, force majeure events), you are eligible for a refund in accordance with the conditions stated in this policy.
Service Failures: If a booked service (e.g., a tour, accommodation, flight, etc.) does not meet the standards advertised or agreed upon, you may be eligible for a partial or full refund, depending on the situation.
Force Majeure: In the event of unforeseen circumstances such as natural disasters, strikes, pandemics or government restrictions that affect your travel, refunds may be processed, but the amount refunded will depend on the terms and conditions of the third-party service providers.
Refund Process
To request a refund, please follow these steps:
Contact the Company immediately after the issue arises (e.g., cancellation, service failure, etc.). You can do this via email, phone, or through our website’s contact form. Provide your booking reference number, detailed reason for the refund request, and any supporting documents (e.g., emails, receipts, proof of cancellation) as required. Once your request is reviewed, you will receive confirmation from the Company regarding the status of your refund. The Company will process your refund according to the terms of this policy. Refunds will be processed within a reasonable timeframe, usually 3 – 7 business working days, depending on the payment method used. The refund will be issued through the same payment method used for the original transaction unless otherwise agreed.
Non-Refundable Services
Certain services provided by the Company or its third-party suppliers are non-refundable. These may include, but are not limited to:
For certain bookings, a non-refundable deposit may be required. This will be clearly stated at the time of booking. Many airline tickets are subject to strict refund policies and may not be refundable. In the case of a refundable ticket, the airline’s refund policy will apply. Some hotel reservations or vacation rentals may be non-refundable, especially during peak seasons or for discounted rates. Please check the hotel’s cancellation policy before booking. Certain tours, excursions, or event tickets may be non-refundable due to vendor restrictions, especially if booked close to the event date or after the ticket has been issued. If you purchase travel insurance through a third-party provider, the premium is typically non-refundable. Please consult the insurance provider’s policy for more details.
Processing Time for Refunds
Refunds will typically be processed within 3 to 7 business working days from the date of approval. The exact timeframe may vary depending on:
The method of payment used. The service providers involved. Bank processing times for credit/debit card refunds or bank transfers. The Company will provide updates on the status of your refund request and inform you of any additional processing times.
“By booking services with SaffarKaro, you agree to the terms and conditions of this Refund Policy. For further questions or to initiate a refund request, please contact our customer service team at +91-7014129451.”
Thank you for choosing SaffarKaro. We look forward to being a part of your journey and creating unforgettable travel experiences with you!